Course Overview

Beyond ads and sales, e-commerce success depends on logistics and customer care. This workshop dives into order management, fulfillment, CRM, and customer service best practices to ensure long-term growth.

Key Learning Outcomes

• Manage fulfillment & logistics with efficiency.
• Set up CRM for customer tracking and retention.
• Apply customer service excellence models.
• Build long-term loyalty strategies.
• Align operations with marketing for growth.

Course Curriculum

Day 1

• E-Commerce Operations & Fulfillment
• Logistics & Delivery Management
• CRM Basics & Integrations

Day 2

• Customer Care Frameworks
• Building Retention & Loyalty Programs
• Workshop: E-Commerce Case Study

Who Should Attend

• E-commerce startups.
• Retail managers moving online.
• Customer care teams.

Duration & Format

• Total Duration: 8 hours (2 days).
• Delivery: Online / in-person.
• Language: Arabic & English.

Certification

Certificate in E-Commerce Operations & Customer Care.

Pricing & Packages

• Individual Enrollment: $200 / 6,000 EGP / 750 SAR
• Corporate Training: Custom pricing available